Returns Policy
Returns Policy
Welcome to Al-Fitrat, by Dr Sharafat Ali, where customer satisfaction is our priority. We understand that sometimes a product may not meet your expectations. Our return policy ensures a hassle-free process for eligible returns.
1. Eligibility for Returns
Products can be returned under the following conditions:
- The return request is initiated within 7 days of delivery.
- The product is unused, undamaged, and in its original condition with all tags, labels, and packaging intact.
- Proof of purchase (order confirmation email or receipt) is provided.
2. Non-Returnable Items
The following items are not eligible for return:
- Used or damaged items.
- Products purchased during special sales or promotions, unless faulty.
3. Return Process
To initiate a return, please follow these steps:
- Contact our Customer Support at [Insert Email/Phone].
- Provide your order details and the reason for the return.
- Our team will guide you on the next steps, including the return shipping process.
4. Refund Process
- Once we receive and inspect the returned product, we will notify you of the refund approval.
- Approved refunds will be processed within 5 business days.
- Refunds will be issued to the original payment method.
5. Return Shipping Costs
- Return shipping costs are the responsibility of the customer, except for items received in a damaged or defective state.
- Ensure the item is securely packaged to prevent damage during transit.
6. Exchange Policy
Exchanges are subject to product availability. If a replacement product is not available, a refund will be issued.
7. Damaged or Defective Products
If you receive a damaged or defective product, please contact our Customer Support immediately. We will arrange for a replacement or refund at no additional cost.
8. Contact Us
For any questions or concerns about returns, please reach out to: