Delivery Policy
At Al-Fitrat by Dr. Sharafat Ali, we are committed to ensuring that your orders are delivered safely, promptly, and in excellent condition. Please read our delivery policy for more details.
1. Delivery Timeframes
- Order Processing: Orders are processed within 1–2 business days after confirmation.
- Standard Delivery: Typically takes [Number] business days depending on your location.
- Express Delivery: Available for select areas and delivered within [Number] business days (additional charges apply).
2. Delivery Charges
- Standard delivery charges vary based on your order size and location.
- Any additional delivery fees for express shipping or remote areas will be displayed during checkout.
3. Order Tracking
Once your order is shipped, you will receive a tracking link via email or SMS to monitor the delivery status.
4. Delivery Areas
We currently deliver to [areas or regions where you deliver]. If your location isn’t listed, please contact us to confirm availability.
5. Delivery Conditions
- Orders will only be delivered to the address provided during checkout.
- Ensure someone is available to receive the package; otherwise, the courier may attempt redelivery or leave a collection note.
- We do not deliver to P.O. Boxes or restricted areas.
6. Damaged or Missing Items
If your order arrives damaged or with missing items:
- Contact us within 5 days of delivery with your order details and photographs of the damage.
- We will investigate and provide a replacement or refund as necessary.
7. Changes to Delivery Information
You can update your delivery details by contacting us before the order is shipped. Once shipped, changes may not be possible.
8. International Shipping
For orders outside [insert country or region], international shipping options are available. Delivery times and charges vary depending on the destination and customs requirements.
9. Contact Us
For questions or concerns about your delivery, please reach out to: